FAQs

Bojoya Jewellery is your online destination for discovering affordable, trendy, and statement-making jewelry pieces designed to celebrate your unique style. We believe in everyday elegance and the power of jewelry to help you express yourself confidently.1 Our mission is to become India’s go-to source for trend-driven, high-quality jewelry that not only looks beautiful but also resonates with your personal story.

Bojoya stands out by offering: Effortless style for everyone, We offer affordable, trending, pinterest inspired jewellery. Every piece is selected with the modern Indian woman in mind stylish, confident, and unapologetically herself. We aim to provide jewelry that allows you to express yourself with charm and achieve an effortless look for any occasion.

You'll find a diverse range of styles at Bojoya, from delicate minimalist pieces perfect for everyday wear to bold, eye-catching statement jewelry for those special moments. Our aim is to offer pieces that align with current trends and help you express your individuality.

Absolutely! One of our core values is "Affordable Luxury". We strive to make stylish, high-quality jewelry accessible to everyone. You'll notice that many of our products feature attractive prices and discounts. Keep an eye on our "Offers" page for current promotions that provide even greater value.

We are committed to offering high quality jewellery. The specific materials used for each piece of jewelry are detailed on its individual product page. We encourage you to check these descriptions for information on metals (e.g., alloy, brass, stainless steel, plated finishes), stones, beads, and other components. If you have a question about the materials of a particular item that isn't answered on the product page, please feel free to contact our customer support.

We offer UPI, credit card, debit card, net banking, Cash on Delivery (COD) for your convenience. You will see all available payment options during the checkout process.

Once an order is confirmed, our team begins processing it quickly to ensure timely dispatch and delivery. If you need to modify or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not yet been shipped or processed soo far.

If you have a discount or coupon code, you can apply it during the checkout process. Look for a field labeled 'Discount Code,' 'Coupon Code,' at checkout page. Enter your code exactly as provided into this field and click 'Apply'. The discount/offer should then be reflected in your order total. Please ensure your order meets any conditions specified for the coupon (e.g., minimum purchase amount). You can find our current active offers on our 'Offers' page

Yes, we are pleased to offer Pan India Delivery for all our beautiful jewelry pieces. We want everyone across India to enjoy Bojoya!

We are committed to getting your order to you as quickly as possible. Your order will be delivered within 3-6 days, in some rare cases it might take a little longer but rest assured your order will be delivered, Please check our shipping policy for more details.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email, whatsapp and/or an SMS. This notification will include your unique tracking number and a link to the website of our courier partner. You can use this tracking number on the courier's website to monitor the real-time progress of your shipment until it reaches you.

We work closely with our courier partners to ensure timely and safe delivery. However, occasional delays or issues can occur that are beyond our direct control. If your order is significantly delayed beyond the estimated delivery timeframe, or if you receive a package that appears damaged, or if you encounter any other delivery-related problems, please contact our customer support team with your order number and a description of the issue. We will investigate the matter promptly and do our best to assist you

We want you to be completely happy with your Bojoya purchase! If for any reason you are not satisfied with an item, you may be eligible to return the order within 3 days once the order is delivered. To be eligible for a return or exchange, items must generally be: In their original, unworn, and unaltered condition. With all original tags and labels attached. In their original packaging. For full details, including any specific conditions or exclusions, please visit our Return and refund page.

To initiate a return or exchange, please contact our support team with your order number, the item(s) you wish to return/exchange, and the reason. Our customer support team will then guide you through the necessary steps, which may include providing details for pickup or instructions for shipping the item back to us

Once we receive your returned item(s) at our facility, they will be inspected to ensure they meet our return conditions. We will then notify you via email regarding the approval or rejection of your refund. If your refund is approved, it will be processed, and a credited to your original mode of payment which was used while making the payment for order within 14 from the date of approval. Please note that your bank or payment gateway may take additional time to post the credit to your account.

We take great care in packaging and shipping our products, but if you happen to receive an item that is damaged during transit or is incorrect (not what you ordered), please accept our sincere apologies. Contact our customer support team immediately, preferably within 1-2 days of receiving your order. Please provide your order number and, if possible, clear photographs of the damaged or incorrect item and its packaging. Our team will assess the situation and arrange for a replacement, exchange, or full refund, including any shipping costs, as appropriate.